Privacy Policy

Last updated: June 6, 2025

This Privacy Policy describes how verinox ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website and services available at verinox.online (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

Name and contact details such as email address
Account credentials if you register an account
Messages or enquiries submitted via contact forms
Feedback, survey responses, or support requests

1.2 Information Collected Automatically

IP address and approximate geographic location
Browser type, version, and operating system
Device identifiers and screen resolution
Pages visited, time spent on pages, and navigation paths
Referring URLs and exit pages
Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data, remember preferences, and improve your experience. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Service
To process account registrations and manage user profiles
To respond to enquiries, support requests, and communications
To send transactional messages and service-related notifications
To send promotional or informational communications where you have opted in
To analyse usage patterns and improve the Service
To detect, prevent, and address technical issues or security threats
To comply with applicable legal obligations
To enforce our Terms of Service and other agreements

3. Legal Bases for Processing

We process your personal information on the following legal grounds:

Contractual necessity: processing required to fulfil a service you have requested
Legitimate interests: processing necessary for our business operations, security, and service improvement, where not overridden by your rights
Consent: where you have given clear, informed consent for a specific purpose
Legal obligation: processing required to comply with applicable laws or regulations

4. Sharing of Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including hosting, analytics, customer support, and email delivery. These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, asset sale, or reorganisation, your information may be transferred as part of that transaction. We will notify you of any such change and the applicable privacy terms.

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of us, our users, or the public.

4.4 With Your Consent

We may share your information for any other purpose with your prior explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it. The criteria used to determine retention periods include:

The duration of your account or ongoing relationship with us
Legal, regulatory, or contractual obligations
The nature of the data and associated risks

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

Access: the right to request a copy of the personal information we hold about you
Correction: the right to request correction of inaccurate or incomplete information
Erasure: the right to request deletion of your personal information under certain circumstances
Restriction: the right to request that we restrict processing of your information
Portability: the right to receive your information in a structured, machine-readable format
Objection: the right to object to processing based on legitimate interests or direct marketing
Withdrawal of consent: the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly. If you believe a minor has submitted information to us, please contact us immediately.

9. Third-Party Links

The Service may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent mechanisms.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Company: verinox
Address: The Broadway, Hall Ings, Bradford BD1 1JR, United Kingdom
Email: help@verinox.online
Phone: +447514081436